Case
Zorg-registers
Handling VOG requests without looking.
Zorg-registers is a validation and compliance company in healthcare that screens healthcare professionals for hospitals, care institutions and other healthcare organizations. Every new employee needs a certificate of conduct (VOG), and that meant a lot of manual steps for every file.
Today, an automation handles hundreds of VOG requests per month without an employee ever having to look at them. In this case study, you'll read exactly how we approached it and how you can achieve the same result.
Automate certificate of conduct (VOG) requests
The problem: every VOG request took 10+ minutes
For every new healthcare professional, an employee had to go through the entire application process for a certificate of conduct (VOG) manually. It looked like this:
- Collect personal details and check them for errors.
- Log into the Justis portal.
- Log in with eHerkenning and complete the SMS verification.
- Go through and fill in all fields manually.
- Check and submit the request.
- Pick up rejected requests again because of typos or forgotten fields.
The result: with 1,000 VOG requests a month, this added up to more than 80 hours of pure administrative work.
The solution: fully automated VOG requests
VionA took over the entire VOG process. From incoming data to submitted request — without manual intervention.
- Automatic data validation: The robot checks whether the data is correct before the request is started, so errors are prevented before they cause problems.
- Automated login: The robot logs into the Justis portal, goes through eHerkenning and handles the SMS verification.
- Error-free filling in and submitting: All fields are filled in without typos and the request goes out right away.
Result: no errors, no hassle with eHerkenning and scalable to thousands of requests per week.
Key results
- 10 minutes saved per VOG request: With 50 requests a month, you immediately save €400 in labor costs. With 1,000 requests, that adds up to more than 80 hours per month.
- Scale up without extra FTE: The system grows with you from 50 to thousands of VOGs a month, without hiring extra staff.
- 0% margin of error: No typos, no forgotten fields, no rejections — and therefore no rework either.
Who is automation relevant for?
From 4 hours of manual data entry per week, automation pays off.
So that also applies to any organization that processes VOG requests on a regular basis. Think of staffing agencies, healthcare and educational institutions, security companies and financial service providers. Wherever new employees start regularly and a VOG is mandatory, the automation takes over the repetitive work and you avoid unnecessary costs.
Want to automate VOG requests too?
On average, the automation is live within 30 days and pays for itself within 7 months.
Within 30 minutes, we can show you how much time — and therefore money — automating administrative processes can save your team.
So schedule a call right away to see how much you can save.
